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frequently asked questions

WHen will i receive my order?

Art reproductions (prints, canvas, framed, etc.) are produced by Graphik Dimensions in High Point, NC. Most frame orders are processed, produced and shipped within 2-3 business days, and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail. 

RETURNS AND REFUNDS

We do not accept returns or make refunds. All sales are FINAL.

Did your print or original arrive damaged? Please keep all packaging materials and contact Jen by email or call 404-441-6877.

Original Art shipping policy

Original artwork will vary in shipping costs based on size and weight. See chart below. Artwork will ship within 5-7 days, via UPS ground, or via a freight company for crated works. In that case, we will establish a delivery time when someone can be available to receive the work.

I live in Atlanta, can I pick up original artwork?

Yes! Original artwork may be picked up at Jen's studio in Avondale Estates. When you select Georgia for your shipping address, you will be given the option to click Pick Up Locally for your shipping option at check-out. 

EXAMPLE:

FOR PRINTS Shipping times range from 2-7 business days. 

SHIPPING PRICES for prints are calculated based on your cart total as follows:

Cart Totals

Standard Shipping

2-Day Shipping

Overnight Shipping

International Shipping

$0 - $49.99

$9.49

$14.99

$19.99

$11.89

$50 - $149.99

$16.99

$24.99

$34.99

$21.24

$150 - $199.99

$19.99

$29.99

$39.99

$24.99

$200.00 - $249.99

$26.99

$39.99

$54.99

$33.74

$250 - $499.99

$29.99

$44.99

$59.99

$37.49

$500 - $999.99

$49.99

$74.99

$99.99

$62.49

$1000 +

$99.99

$149.99

$199.99

$124.99

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 5-7 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight

Ground Shipping

Expedited 2 Day Shipping

Up to 5LBs

$ 9.95

$19.95

5 - 10 LBs

$15.95

$29.95

10-15 LB

$19.95

$39.95

15 LB +

$29.95

$49.95


How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for  newsletter [insert link to newsletter sign up] !

You can also follow me on social media:

Instagram

Facebook


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This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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